![]() ![]() People management skills, including coaching, listening, collaboration, and adjusting to changing business prioritiesħ +years experience in technical writing and editing expertise, competencies, knowledge, and skillsĪbility to lead a team to drive projects to completion Required: Bachelor’s Degree in English, technical writing, or related field combined with technical experience or training or Bachelor’s degree in Computer Science or related field combined with writing or communications experience or equivalent full-time work experience with a minimum of 10 years in a related position. Manage and encourage new ideas from staff to foster improvements through innovations Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently ![]() Responsibilities include interviewing, hiring, and training employees planning, assigning and directing work appraising performance rewarding and disciplining employees and addressing complaints and resolving problemsĮnsure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible. Identify and implement activities to support Customer Operations performance improvement initiativesĬarry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. ![]() Play key role in change management for internal processes and technologies Stay current with corporate branding and legal guidelines and ensure that junior writers are aware of current requirementsĮstablish and oversee processes and procedures that support best practices to produce consistent deliverables Identify and evaluate tools and processes to enhance team efficiency and accuracyĮstablish and maintain cooperative working relationships with diverse groups including: Product Management, Market Planning, Engineering, Technical Support, Marketing, and Sales to facilitate learning about and addressing customer needs and technical issues related to our product lines Perform substantive, technical, and copy edits of their own work and other writers? work Represent the team at project and business planning meetings, respond to status queries, and follow up on tasks assigned to the departmentĮnsure projects are completed on time according to the delivery schedule, meet quality standards, and are within budget handle first-level escalations Work with manager, product manager, development manager, and others to plan documentation projects and provide realistic estimates to be included in development schedule Work with Market and Product Planners to ensure team’s deliverables support integration of our products and systems with customers? business processes, and communicate business needs to the teamĮstablish, maintain, and enhance departmental standards and best practices, and measure team’s performance against these standardsįrom the interview cycle through employment, recruit and retain high-achieving technical writers through skilled analysis of strengths/weaknesses, assigning responsibilities to make appropriate use of team’s talents, and leading the team in a way that encourages employee engagement and work with team members on developmental plans to support individuals professional growth Lead a team of writers to identify appropriate structure and organization for large, complex documentation suites to ensure that team’s publications address customers? information needs that deliverables fit into customers’ business workflows and support industry regulatory requirements, and that documentation contributes to product value ![]()
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